Every account, every promise — in one place.
Duenex keeps your collectors on the accounts that matter today, your managers in control of every settlement, and your auditors, credit teams and lending partners supplied with reports they can trust.
Everything a collections team needs, in one workflow
Banks, NBFCs and recovery agencies.
Whether you collect on your own book or on behalf of several lenders, Duenex fits the way your portfolios are organised.
Banks
In-house collections teams working retail and card portfolios under close audit.
- Buckets and rules per product
- Maker–checker on settlements
- Access logs ready for internal audit
NBFCs & fintech lenders
Fast-growing books across personal, two-wheeler, consumer and business loans.
- One upload per product or partner
- Language-first allocation at scale
- Roll-rate and PTP reports by product
Recovery agencies
Working several lenders’ files at once, and reporting back to each of them.
- Each lender’s file kept separate
- Lender references on waivers
- Lender-by-lender MIS
Collections run on spreadsheets. Audits don’t.
Most collections teams — in banks, NBFCs and agencies alike — juggle files, chats and phone calls. Duenex puts the same work in one place — and keeps the evidence.
Without Duenex
- Loan files emailed between teams, edited by hand
- Promises kept in notebooks and chat threads
- Settlements agreed over the phone, approved from memory
- Month-end MIS rebuilt from scratch
- No record of who looked at a customer’s number
With Duenex
- One upload per portfolio, checked row by row before saving
- Every promise tracked to a clear kept / broken outcome
- Settlements approved within limits, with a recorded reference
- MIS built from the work your team already logged
- Every reveal and export written to an access log
Recover more, with less chasing.
A calmer day for your collectors, tighter control for your managers, and a clean record for your auditors.
Work the right accounts first
Promises due, follow-ups and high-priority accounts rise to the top every morning — nobody wastes the first hour deciding who to call.
Fewer broken promises
Every promise has a date, an amount and a reminder. Broken ones create the next follow-up automatically.
Audit-ready by default
Every change, reveal and export is logged as it happens — the evidence is there before anyone asks.
Fits what you already use
Duenex works beside your loan system and your phones. Load an Excel file and your team can start.
Everything a collections floor runs on.
From the morning upload to the month-end MIS — one workflow, no spreadsheets passed around.
Load the loan book from Excel — safely.
Upload each portfolio — by product, or by lender if you’re an agency — and see exactly what will change before anything is saved.
- New, updated and closed accounts shown before you confirm
- Bad rows listed by row number — never silently dropped
- Multiple references per customer, kept together
The right account with the right agent.
Rules place accounts by bucket, product and DPD — and agents are matched to the customer’s language first.
- Bucket ranges you define, not hard-coded
- Language first, then capacity
- Every reassignment kept in history
Promises that are actually tracked.
Promise-to-pay dates and amounts with reminders on the day and a clear outcome once payment is confirmed.
- Kept, part-kept and broken — not “in progress” forever
- Broken promises create the next follow-up
- Repeat breaks can escalate automatically
Settlements with a paper trail.
Agents request, managers decide. Waivers above your limit need a second approval and a reference — recorded, not remembered.
- Waiver limits you set
- Maker–checker above the limit
- Full history on the account timeline
From loan file to MIS in four steps.
Upload
Your Admin uploads each portfolio’s loan book. Duenex checks every row and shows a preview.
Allocate
Accounts land with the right team and agent by bucket, product and language.
Collect
Your team records calls, promises and settlements. Managers approve and rebalance.
Report
The next upload confirms what was recovered — and the MIS writes itself.
Built for regulated collections.
Auditors, regulators and lending partners ask for proof. Duenex gives you the evidence — by default, not on request.
How we protect your dataEvery organisation’s data is isolated at the database level. One customer of Duenex can never see another’s accounts.
Personal details are encrypted at rest and masked on screen. Every reveal and export is written to an access log.
Set working hours, holidays and an IP allow-list. People on leave can’t sign in. Two-step verification on request.
A customer who opts out is blocked across every loan they hold. Attempts to call are refused and recorded.
Who did what, who saw customer data and who was turned away — append-only, searchable and exportable.
When a contract ends, data is exported to you and then permanently destroyed along with its encryption key.
How does data get into Duenex?
Through the upload centre: your Admin uploads each portfolio’s loan book as an Excel file (one per product, or one per lender for agencies). Duenex validates every row, shows a preview of exactly what will change, and only saves after you confirm.
Does Duenex take payments or make calls?
No. Duenex records promises, activities and outcomes — payments stay in your loan and payment systems and calls with your existing phones. The next upload tells Duenex what was actually paid.
Do users need a company-specific address to sign in?
No. Everyone signs in with a username and password at the same address — usernames are unique across Duenex, and your organisation is recognised from the user.
Can we control who sees customer data?
Yes. Access follows each person’s permissions, team and allocated accounts. Phone numbers and IDs are masked by default, and every reveal or export is logged.
What about customers who ask not to be contacted?
Do-not-contact applies to the person across every loan and portfolio. Agents see a banner, calls can’t be logged, and any attempt is recorded for review.
Which languages are supported?
Agents are matched to customers by language, and call scripts can be written per language, product and bucket.
See Duenex on your own portfolio.
Book a 30-minute walkthrough. We’ll load a sample file with you and walk through the full workflow — no slides.
- Your products, your buckets, your languages
- The full workflow, live
- A written summary afterwards