Software for the people who do the hard calls.
Recovery is difficult work done under scrutiny. We think the teams doing it — in banks, NBFCs and agencies — deserve tools as careful as the job.
We’re building the collections CRM we wished every lender and agency had: focused for agents, clear for managers, and trustworthy for auditors.
Many collections teams still run on spreadsheets passed between teams, promises written in notebooks and settlements agreed over the phone. It works — until an auditor asks for the history, an agent leaves, or a customer disputes what was said.
Duenex puts that work in one place. Loan books come in through a checked upload. Accounts reach the right agent, in the customer’s language. Promises, settlements and disputes are recorded as they happen, and the MIS management and auditors ask for comes from that record rather than being rebuilt at month-end.
We keep the product’s edges clear: Duenex doesn’t take payments or make calls. It manages the people and the work — and keeps the evidence.
Four principles behind every screen.
Respect the customer
Language-matched agents, do-not-contact enforced everywhere, and scripts with the compliance line always on screen.
Focus the agent
A short list of what matters today beats a long list of everything. Every screen is built around the next action.
Evidence by default
If an auditor or partner asks what happened, the answer should already be written down — who, what, when and why.
Humans decide
Rules handle the routine and AI can help with the writing, but settlements, disputes and escalations are people’s calls.
Built alongside the teams that use it.
Every feature in Duenex started as a problem a collections team described to us. If you run collections at a bank, an NBFC or an agency, we’d like to hear what gets in the way.
Talk to usSee Duenex on your own portfolio.
Book a 30-minute walkthrough. We’ll load a sample file with you and walk through the full workflow — no slides.
- Your products, your buckets, your languages
- The full workflow, live
- A written summary afterwards