Everything a collections team runs on.
From the morning upload to the month-end MIS: work queues, promises, settlements, disputes, escalations and reports — with an audit trail underneath all of it.
Work the accounts
A calm, prioritised day for every agent — with the context to make each call count.
Today view
Promises due, follow-ups and high-priority accounts first, so agents start where it matters.
Work queue with filters
Filter by priority, DPD, bucket, product, status, promise and follow-up date.
Account timeline
Assignments, calls, promises, disputes and status changes in one scrollable history.
Call scripts
Opening, negotiation and dispute scripts per language, product and bucket — details filled in.
Promise to pay
Record amount and date within your limits. Reminders on the day; outcomes after payment is confirmed.
Follow-ups
Scheduled next actions with due, missed and completed states — nothing slips.
Control the portfolio
Rules do the routine; people make the decisions that need judgement.
Buckets you define
Set DPD ranges, owning team and priority per bucket. Nothing is hard-coded.
Allocation rules
Manual, round-robin, capacity or rule-based — with the customer’s language matched first.
Settlement approvals
Agents request, managers approve within limits. Above the limit, a second approver and reference are required.
Disputes
Amount, ownership, charges or identity — logged with evidence, assigned and resolved with a reason.
Escalations
Broken promises, high DPD or no activity can move an account to a senior team automatically.
Campaigns
Group accounts by bucket and product under a strategy with its own target and dates.
Report and prove it
Numbers built from the work your team already logged — not rebuilt at month-end.
Live dashboards
Portfolio, operations and team views — recovery, promises and workload at a glance.
PTP and productivity reports
Promises made, kept and broken; accounts worked, activities and resolutions per agent.
Bucket and roll-rate reports
See how accounts move between buckets month over month.
Portfolio and lender MIS
Performance by product — or by lender, for agencies — masked by default and logged whenever it’s exported.
Set up and stay in control
Configure your organisation once; Duenex enforces it every day.
Upload centre
Excel per portfolio or lender, validated row by row with a preview before anything is saved.
Users and teams
Add users, set permissions and teams, and move people between teams without losing history.
Access rules
Working hours, holidays, IP allow-list and leave — enforced at sign-in.
Audit and security log
Every change, reveal, export and refused attempt — searchable and append-only.
Help with the writing. Never the deciding.
Duenex can suggest a clean remark from a rushed note, translate a customer’s words, or summarise a long account history. It runs on the agent’s own device, and nothing is saved until the agent accepts it.
- Runs in the browser — customer text isn’t sent to an AI service
- Suggestions only; the agent edits or discards
- Switched off automatically on devices that can’t run it
What Duenex deliberately doesn’t do.
Duenex manages the people and the work. It sits beside your loan systems and your phones — it doesn’t replace them.
Payments stay in your loan and payment systems. Duenex learns what was paid from the next upload.
Agents use the phones you already have. Duenex records what happened on the call.
Contact is made by people, within your hours and do-not-contact rules.
Your loan management system stays the source of truth for balances. Duenex manages the collection work.
See Duenex on your own portfolio.
Book a 30-minute walkthrough. We’ll load a sample file with you and walk through the full workflow — no slides.
- Your products, your buckets, your languages
- The full workflow, live
- A written summary afterwards