One collections CRM for banks, NBFCs and agencies.
Whether you collect on your own book or on behalf of several lenders, Duenex fits the way your portfolios, products and teams are organised.
Control and evidence for in-house collections.
Banks run collections under internal audit and regulatory review. Duenex gives your teams a focused daily workflow while every decision — waivers, reassignments, data access — is approved within limits and recorded.
- Buckets, rules and scripts per product
- Maker–checker on settlements and waivers
- Masked customer data, with every reveal logged
- Working hours and IP allow-list enforced at sign-in
Keep pace with a fast-growing book.
NBFCs and fintech lenders add products and customers quickly. Duenex loads each portfolio from Excel, routes accounts to the right collector in the customer’s language, and shows how every product is rolling.
- One upload per product or partner, checked before saving
- Allocation by bucket, product, DPD and language
- Promise-to-pay tracking with automatic follow-ups
- Roll-rate and recovery reports by product
Several lenders. One clean workflow.
Recovery agencies work files from many lenders at once — each with its own rules and reporting. Duenex keeps every lender’s book separate, records their references on waivers, and produces the MIS each one asks for.
- Each lender’s file loaded and kept separately
- Lender references required on waivers above your limit
- Lender-by-lender MIS, masked and logged on export
- Do-not-contact enforced across every lender
Everything included, whoever you are.
The same product for every organisation — configured to your buckets, products and limits.
See Duenex on your own portfolio.
Book a 30-minute walkthrough. We’ll load a sample file with you and walk through the full workflow — no slides.
- Your products, your buckets, your languages
- The full workflow, live
- A written summary afterwards